Terms & Conditions

Welcome to Red Truck Co! These terms and conditions outline the rules and regulations for the use of Red Truck Co.'s rentals.

Liability:
It is essential to acknowledge that Red Truck Co. does not assume liability for any injuries that may occur during the use of bumper car, yard signs, or the vintage truck photo op rentals. Users are encouraged to exercise caution and adhere to all safety guidelines and instructions provided to ensure a secure and enjoyable experience. The responsibility for the safe and proper use of the rentals ultimately rests with the respective renters and users.

Cancellations & Refunds:
At Red Truck Co., we know that planning an event can be unpredictable. Our goal is to be flexible and fair while also protecting the time, preparation, and logistical planning that goes into bring our rental experience to your event.

7 or More Days' Notice:
Full refund, minus a 5% processing fee.
3 to 6 Days before Event:
50% refund or a one-time reschedule (based on availability).
Less than 72 Hours (3 Days) before Event:
Cancellations made within 72 hours of the scheduled event are non-refundable, as staffing, truck prep, and supplies are already committed.

Weather Policy:
We monitor weather closely and can operate in light conditions, but severe weather (such as heavy rain, high winds, or unsafe road conditions) may prevent safe setup.
If Red Truck Co. cancels due to unsafe weather, you will receive a full refund.
If you choose to cancel due to forecast concerns, our standard cancellation windows apply unless a formal weather cancellation is agreed upon.

No Shows/Inaccessible Locations:
If we arrive at your event and are unable to access the site or set up due to:
✦ Unsafe surfaces.
✦ Lack of communication or lack of access (such as wrong or no gate codes).
✦ Incorrect location information, the booking is considered a no-show and is non-refundable.

To Cancel or Reschedule Contact us directly at:
📧 info.redtruckco@gmail.com
or
📱 949-687-6184